Home / Missed call text back
Missed call text back for small businesses
When you can't pick up, the caller gets a friendly text from your business number within minutes — and a real conversation that turns a missed call into a booked job.
Why it matters
Most callers who reach voicemail don't leave a message — they call the next business on the list. A quick text keeps the conversation going while you finish the job in front of you.
How it works
- A call goes unanswered, is busy, or goes to voicemail.
- Within minutes, the caller gets a text in your business's voice.
- They reply with what they need; the conversation can answer basic questions and offer times to book.
- You see every conversation in one inbox and can jump in anytime.
What's included
Setup on your existing number where possible, message wording written with you, testing before launch, and ongoing tuning. Missed call text back is included in the Main Street Package.
What's included
- Instant, automatic text to every missed, busy or after-hours caller
- Message wording written with you, in your business's voice
- Two-way texting from your business number
- Optional booking link or available times in the reply
- One inbox for every text conversation, on your phone or computer
- Notifications so you know when a customer replies
- Ongoing tuning of timing and wording, plus a monthly plain-English report
How setup works
- Free Website & Google Business Profile Audit. A look at how calls reach you today — your number, your voicemail, your hours — and where missed calls are most likely slipping through.
- Build and test. Your number gets connected, the text-back messages are written with you, and test calls are placed from different scenarios so you can see exactly what customers will get.
- Go live and tune. It goes live, the first conversations are watched closely, and timing and wording are adjusted based on what customers actually reply.
Who it's for
Any business where the phone rings while your hands are busy. That includes plumbers, electricians and HVAC techs on a job, landscapers and roofers on a site, salons and barbers with a client in the chair, auto shops under a car, and cleaning or pest-control crews driving between appointments. If you regularly let calls go to voicemail, this is usually the first thing to set up.
Frequently asked questions
What is missed call text back?
When you can't answer, the caller automatically gets a text from your business number so you can keep the conversation going and book the job instead of losing it to voicemail.
Do I need a new phone number?
Usually not. It works with your existing number where possible, and setup is handled for you.
Will it sound like a robot?
Messages are written in your business's voice and go out after a short delay. You can take over any conversation at any time.
How much does it cost?
It's included in the Main Street Package: $499 to start, then $349/mo, month-to-month.
Does it work after hours?
Yes. Calls you miss at night or on weekends get the same text, so the customer knows you received their call and can tell you what they need.
Can I turn it off or change the message?
Yes. Say what to change and it gets updated, or pause it during times you'd rather handle calls differently.
Not sure where to start?
Get a Free Website & Google Business Profile Audit. Covers your website, Google Business Profile, reviews, and missed-call handling.